At Hayes Finance, the team’s commitment to client care and smooth mortgage processes is nothing short of remarkable. At the heart of this well-oiled machine is Nicola Wareham, whose dedication and meticulous attention to detail ensure that every client feels supported, understood, and confident throughout their mortgage process.
Over 40 Years of Experience in the Financial Industry
Nicola, who has been with Hayes Finance for seven years, brings over 40 years of experience in the financial industry to her role. She is the unsung hero behind the scenes, ensuring that every step of a client’s mortgage application is handled with precision and care. Nicola’s role encompasses everything from application progression to completion, keeping track of lender fees, and ensuring that clients are kept up to date every step of the way.
A Proactive Approach to Mortgage Applications and the Importance of Communication
Her proactive approach and ability to anticipate client needs set her apart. “I try to take the legwork off of the clients completely if I can,” Nicola explains. “There’s a lot of paperwork involved, and I do my best to anticipate what the lenders might need so we don’t have to go back to clients for additional documents.”
One of the key aspects of Nicola’s role is communication. Hayes Finance prides itself on a seamless flow of information between team members, and Nicola is the linchpin. “We have a couple of ways of internally updating each other,” she says. “Kieran and Ed will do the initial consultation with the client, then it’s handed over to me. That’s when I find out all the details that make each case unique.”
Going Beyond the Numbers: Connecting with Clients
Nicola goes beyond just processing applications; she truly connects with her clients, getting to know their personal stories and situations. Whether it’s a couple buying their first home or a family moving across the country for work, Nicola ensures that she understands what the move means to them. “I’ve had clients who didn’t know where to start, and it’s my job to guide them through every step, so they feel comfortable and informed.”
Her dedication has not gone unnoticed by the clients either. “I’ve had a client cry on the phone because she was so happy to be in her new home,” Nicola recalls. “She didn’t think she’d even get a mortgage. That’s why I love what I do—it’s not just about the numbers, it’s about helping people achieve their dreams.”
Nicola’s organisational skills are nothing short of impressive. She maintains a meticulous system to ensure that no client is left waiting or unsure of where they stand. “I rarely get clients calling me because they don’t know what’s going on. I keep them updated regularly so they don’t have to chase,” she says.
Understanding Client Needs and Supporting Them Every Step of the Way
Her approach is grounded in a deep understanding of her clients’ needs and the stresses they might face during the mortgage process. “Whether they’re first-time buyers or experienced investors, everyone has something they’re nervous about,” Nicola notes. “It’s my job to make sure they know we’re here to support them, whatever happens.”
Working at Hayes Finance has been a refreshing change for Nicola, who has seen her fair share of the finance industry over the years. “There’s a lot of trust and flexibility here, which I didn’t have in previous roles,” she says. “It’s a great team, and we all know our roles and responsibilities. It’s nice to work somewhere that values what you bring to the table.”
A Personal Touch in a Professional Role
Nicola’s commitment to her role and her clients makes her an invaluable asset to Hayes Finance. Her ability to balance professionalism with a personal touch ensures that every client feels like they’re in safe hands. It’s no wonder clients describe their experience with Hayes Finance as exceptional.
As Nicola puts it, “It’s about making sure they know they’re not just a number to us. We’re here to help them every step of the way, and that’s what makes Hayes Finance a great place to work.”
The team at Hayes Finance is incredibly grateful for Nicola’s unwavering dedication and hard work. Her passion and commitment are at the core of what makes Hayes Finance the exceptional team it is today. Whether you’re looking to get your foot on the property ladder or add to your existing portfolio, Nicola and the team are here to make the process as smooth and stress-free as possible. Get in touch with us to see how we can support you on your next property venture.
