Hayes Finance prides itself on providing exceptional service to every client, regardless of their background or experience in the world of mortgages. In a recent case, they had the opportunity to assist a first-time buyer, Rebekah C , in securing her dream home. Rebekah’s journey with Hayes Finance exemplifies the company’s commitment to personalised service, transparent communication, and going above and beyond to ensure their clients feel supported every step of the way.
Client Overview
Rebekah, a first-time buyer, was introduced to Hayes Finance via a referral from an existing client of ours, with the goal of purchasing her first home. Armed with determination but lacking experience in navigating the complexities of mortgage applications, Rebekah sought the expertise of Hayes Finance to guide her through the process.
The Challenges Faced
Rebekah’s primary challenge was maximising her affordability in the face of high-street lenders offering limited mortgage options. With a substantial gift for the deposit on her new property, Rebekah needed to calculate the maximum mortgage amount she could secure based on her income and existing commitments.
Our Solution
Led by Edward Tapp, a seasoned mortgage advisor at Hayes Finance, the team embarked on a mission to find the best mortgage solution for Rebekah. Leveraging their extensive network of lenders and deep understanding of affordability criteria, Hayes Finance identified lenders that offered higher mortgage amounts, ensuring Rebekah could secure the financing she needed.
Exceptional Service and Communication
What truly set Hayes Finance apart was their dedication to personalised service and transparent communication. Ed and his colleague, Nicola, maintained regular contact with Rebekah, providing reassurance, guidance, and advice at every stage of the process. Despite being new to the home-buying journey, Rebekah felt safe and supported, knowing she could rely on Hayes Finance to answer her questions and address any concerns promptly.
Seizing Opportunities
Hayes Finance didn’t stop at securing an initial mortgage offer for Rebekah. When interest rates dipped, Ed and the team seized the opportunity to renegotiate her rate, ultimately saving her money. Their proactive approach and attention to detail ensured that Rebekah received the most favourable terms possible, further demonstrating their commitment to their client’s financial well-being.
Teamwork and Efficiency
Behind the scenes, teamwork and efficiency were key drivers of Hayes Finance’s success. With defined roles and seamless communication between team members, Ed and Nicola Wareham collaborated closely to manage Rebekah’s case meticulously. From initial consultation to post-application support, Hayes Finance ensured that no detail was overlooked, providing a smooth and stress-free experience for Rebekah.
Reflecting Hayes Finance’s Values
Rebekah’s journey with Hayes Finance epitomises the company’s values of integrity, commitment, and excellence. By making the seemingly impossible possible and guiding Rebekah through her home-buying journey with care and expertise, Hayes Finance demonstrated their unwavering dedication to their client’s success. Their personalised approach, transparent communication, and proactive problem-solving reflect the ethos of Hayes Finance, making them a trusted partner for anyone navigating the mortgage process.
To Conclude
In Rebekah’s own words, Hayes Finance exceeded her expectations, providing exceptional service and support throughout her home-buying journey. With their expertise, dedication, and commitment to their client’s success, Hayes Finance helped turn Rebekah’s dream of homeownership into a reality.
We want to take this moment to thank Rebekah for choosing to partner with the team at Hayes Finance, we understand what a big decision this was for you and wish you every happiness in your new home. We are also incredibly grateful for you taking the time to leave us such a glowing Google Review:
Rebekah C
⭐️⭐️⭐️⭐️⭐️ February 2024
“I recently used Hayes Finance as Mortgage Brokers in the purchase of my first home, and I cannot rate them highly enough.
Kieran, Ed, and and Nicola were exceptional, and went above and beyond to help me navigate the peaks and troughs of this usually quite stressful process, calling at regular intervals to check on my progress, gently pressuring the relevant parties to speed up proceedings, and when interest rates dipped, renegotiating my rate for me, thus saving me money.
They were so invested in the entire process, offering me reassurance, guidance and advice, and always being on hand to discuss a question or query whenever these arose.
I wouldn’t hesitate to use them again, and will certainly be recommending their services to anyone who needs mortgage advice in the future.
Thank you!”
